...and I am very happy there.

...and I am very happy there.

Saturday, March 11, 2017

Reflections of a first time visit to the Apple Store.

This blog was written a long time ago, but for some reason never posted...never to waste a heartfelt story...

Image result for first iphone 3gSo my nephew hooked me up with my first IPhone...okay an older model (3GS) but still an IPHONE!!!...loved it and was still learning features...then while bike riding with my grandson over Christmas vacation it fell out of my pocket and I didn't notice until we were quite a ways down the road. Actually it was the moment I went to take a picture of some beautiful cattle down the road and around the corner from my grandson's home. I reached in my pocket and it no phone!

So Asher and I turned around and headed back over the road we had just come down. We kept thinking of where it might be. "It's probably in the road," Asher kept suggesting. I prayed it wasn't in the road as several cars had passed us on our ride. I didn't hold out much hope for a phone 'in the road'.

I suggested it was probably in the yard and fell out when I first got on the bike while trying to pedal uphill. That was the safer bet for the phone anyway.

So we rode carefully back towards home, keeping a vigilant eye out for the missing phone. Just as I was sure we either missed it on the shoulder or silently rejoiced that it MUST be in the yard, I spotted it. There it lay, right smack dab in the middle of the other lane looking lonely and forlorn. "There it is!" I shouted to Asher and we carefully crossed the road (I know his mom and dad will be reading this.) and I picked it up. Looking non the worse-for-wear, I stuffed it in my pocket, this time snuggly zipping the pocket it was in and we headed toward home. As we approached the house we decided to continue on our ride out in the other direction. After a fun ride down hill, encouraging Asher to keep pedaling hard to try to make it up the other hill, we stopped and rested at the top. At this point, with temperatures and sun starting to dip, we decided to turn around and head back to home.

Once home I realized I didn't check the phone to see if it worked. And to my dismay, it didn't. Surely a phone that hadn't cracked the screen...had no obvious damage that a car tire would inflict, must be just jostled enough to loosen the battery...Surely...one could hope!?!

Bryan (my son, Asher's dad) looked it over. This was an act of pure love at this point, because Bryan is clearly not a MAC man! He faithfully checked it over as best he could and suggested I take it to an Apple Store when we get home.

I was slowly losing hope...I wanted that phone FOR our trip home. But I had to put on my big girl pants and face the fact that we had traveled many times without cell phones and this would just be another one of those times.

So we did.

And we didn't miss it much.

Finally the day came when we were heading close enough to the closest Apple Store that we could take it in. In the meantime I was having thoughts of money wasted interspersed with thoughts that at least I hadn't paid $400 for it like I hear lots of people have done.

So we arrived at our first Apple Store at Crossgates Mall in Albany, NY. We were greeted by a happy go lucky fella with a bright red shirt and a calculator like badge hanging around his neck and earplugs. We said hi to each other and then I guess my confused looked clued him in that we needed help. To his request to help us, I told him this was our first time and I had no idea what to do. He chuckled and asked what our problem was. After asking if we had backed up the phone recently, I started to laugh. "I am still learning how to use this thing, I have hardly any contacts, pictures or anything else worth backing up." He politely smiled and pointed to another young fellow a few tables over and said that he would be able to help us, just wait in line. So we went over and two other people were ahead of us.

The fun thing about an Apple Store (of course this may be true of all electronics stores, but this was our FIRST experience with one and with Apple), Apple Store Crossgates Mall
 is that every gadget they sell is on display for anyone (and I do mean anyone) can play with. The other fun is watching the activity in such a store. There are islands of activity...the IPAD island, the IPHONE 5 Island, the laptop and the music islands...Then there is the Genius Bar. At some point we noticed the King of the islands walking through the store with purpose and occasionally talking to himself. Every once in a while, he was move other subjects around or ask his followers to assists those that seemed lost.

Just as I was about to pack up and head out. It was our turn! One of the King's Soldiers carrying his shield and wearing a badge calculator thingy, came over to us and asked what we needed. I shared my story and he tapped on his shield and then another subject came over and asked more questions, took my phone and pressed some of the same buttons I had pressed (but in a different sequence) and waited...and waited. Then, he said he would have to take it in the back and asked us to sign something on his shield with my finger and off he went into one of two doors that led to no man's land.

It was eerily like taking one of our kids to the hospital when they were little...doc asks questions, looks the baby over, brings in some paperwork to sign, then goes off to do whatever is needed. However when he returned he did not have good news. The baby died. But unlike our kids, he was willing to replace it with another twin! So we did more finger signing (is this what signing in blood was like in the dark ages???) and waited and waited and waited...similar to emergency rooms in the US right?

Image result for first iphone 4However, the two 'doctors' came out of the back room --- never a good sign. The bad news was...the twin was dead too. What!?! But the good news was that they could replace it with a new and improved big brother! Imagine if this kind of stuff went on in our hospitals...So after signing even more shields with our fingers. We held in our arms a beautiful new older model, but newer than our old cell phone...the IPhone 4!!!

We were surprised and happy with our new addition and raced right upstairs to get his brain working with the ATT gods and now our new little one sits happily watching us as he charges up on desk.

All in all a great experience...as we walked away with what appears to be a new Iphone 4 or maybe ever slightly used and refurbished to look new and it didn't cost a penny! When did that ever happen at the hospital?

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